My username and password have stopped working
It can vary from 1 to 30 minutes, depending on the number of failed attempts you have performed. Once the waiting period is over, try logging in again with the right credentials. Tread carefully here, since this changes how all Office apps handle sign-ins. We usually suggest Online Repair if you’re seeing sign-in issues in more than one Office app like Outlook and Word. First, double-check that you’re using the right Microsoft 365 account. Lots of people have more than one—maybe a personal Microsoft account plus a work or school one.
- This usually forces Office 365 to ask for your credentials again, which can clear up the problem.
- Enter your email address and follow the verification steps, such as receiving a security code via email or text.
- Restart, then log in with the new account and open an Office app.
- If you forget your Microsoft 365 password, use the “Forgot my password” option on the Microsoft sign-in page.
- Usually I fix it for them by signing onto O365 admin, finding the user in question and signing them out of all O365 sessions.
- To do so, you need to have the app set up and linked to your account.
Unable to sign in to Office 365 (even with correct password)
Finally, keep your device and software updated to minimize vulnerabilities that hackers might exploit. If your account is compromised, unauthorized changes could block password resets. Use Microsoft’s account recovery process to regain access by verifying your identity. Change your password immediately and enable multi-factor authentication for additional protection. If the password reset link isn’t working, check your internet connection first.
Check Keyboard Layout and Input Issues
You can test your password in a plain text field (not the login box) to see if it comes out right. The issue was with AD Connect it had reverted to using one of RODCs. We were upgrading our firewalls and both HQ/Production domain controllers were down so it latched on to the RODC. I set our domain controllers as preferred domain controllers so that this wouldn’t happen again if we were ever in a situation like that again. To find out what the account is, open the synchronization service, navigate to connectors, and open properties for ADDS. Restart the server, reinstall AD Connect, and enable Password writeback.
Does resetting my password affect my connected Office apps?
To do so, you need to have the app set up and linked to your account. Fix Office 365 password reset problems This ensures a secure and seamless way to regain access to your account without needing to rely on other recovery methods. If you encounter any issues, you can also contact Microsoft support.
Why does it say my password is wrong even though it’s right?
If you are still unable to sign in, you can contact support by selecting the button below, and tell the support advocate that your username has stopped working.
Address
If you still face issues, verify your account with your admin or ensure your security methods are current. Yes, admins can provide temporary passwords for resetting your account. These are valid for single-use and require immediate update after login. Use this opportunity to set a secure, permanent password and verify all recovery methods for smooth future resets.
Can temporary passwords help reset my account?
Restrictions on device compliance, location, or sign-in risk might block you even if your password is correct. If your account is disabled or unlicensed, you won’t be able to get in until an admin fixes it. Expired subscriptions or suspended accounts are often behind these issues. On Windows, head to Credential Manager, remove any saved Office 365 entries, then try signing in again.
Sometimes, authentication settings, Windows account configuration, or a corrupted profile can block you even with the right password. If MFA is on, make sure you’ve got access to the device or app you need to approve the login. If you’re sure the password is right but it still won’t let you in, try resetting it using the Microsoft 365 password reset portal. That way, you make sure your account syncs up with Microsoft’s authentication system. A corrupted Microsoft-linked Windows profile can block Office 365 sign-in.