Tech Help & Troubleshooting Guides

When your Outlook features a problem-loading profile, you’ll consider creating a replacement profile. Additionally, you’ll disable the compatibility mode during the method because it may additionally interfere together with your Outlook. The above procedures will help you to resolve the Microsoft Outlook Stuck on Loading Profile error. If you are still facing the same issue, it means your PST file is damaged. If you want to repair your corrupted PST file, opt for the Cigati PST Repair Tool. It will recover the corruption from your desired PST files.

The reasons for this issue could be various, including corrupted Outlook profiles, bad data files, and so on. If an Outlook loading profile stuck issue happens to your PC, you’re at the proper place. Just keep reading this post to urge some possible solutions to the present issue. As mentioned before, the Outlook stuck on loading profile issue could be caused by corrupted data (PST or OST) files. In this case, you’ll use the Inbox Repair Tool (SCANPST.exe) to repair Outlook data files.

It provides a quick way to test the sync process on demand. I’m running into an issue with syncing my MS account across my MS 365 Office apps. I’m signed in on my windows account and my one drive seems to be working but when I open word, excel, onenote, etc. I get a “We’re having trouble troubleshoot microsoft 365 syncing syncing. Click “Sign in again” to fix this issue” error at the top of window.

The mailbox was initialy an on-prem mailbox and then was moved to Microsoft 365. This change didnt cause any problem, however when i tried to add another cloud mailbox my outlook client gets stuck with the message “loading profile”. During this state, i am unable to remove it and i had to delete the old profile and create a new one to access my mails.

Now, let’s look at how to fix these issues step by step. If none of the above fixes work, the problem may be caused by deeper corruption or troubleshoot microsoft 365 syncing server-side issues. In that case, it’s best to contact Microsoft Support or your IT administrator. If disabling the antivirus resolves the issue, consider using built-in Windows Defender as it is less likely to cause conflicts. Your trusted tech help & troubleshooting hub. If the error occurs during a Windows update, the Windows Troubleshooter can help identify and fix the problem.

After changing the settings, save them and restart Outlook. Now, manually sync your mailbox using the Update Folder button under the Send/Receive tab. All users are set to the domain.org upon being created.

Also after i have added a new profile outlook didnt start at all, which meant i had to remove my whole user profile and start from the beginning again. Once it’s troubleshoot microsoft 365 syncing done, restart your Outlook and check if you get obviate this issue. Turn off all the add-ins, close Outlook, and reopen it (not in Safe Mode).

Once you have explored the basics like internet connectivity and updated software, examining any error reports becomes critical to zeroing in on the problem. Looking at the screenshot attached, I don’t see any indication that we have errors syncing. The user with the @domain.onmicrosoft.com email address doesn’t lock up everyday, but the onmicrosoft.com stays as the primary email address.

If not, select Reset password below, enter the username name for the account you’re trying to reset, and select Next. These steps work for a business with tens of users. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). When a user requests a new password, you receive a password reset request in email.

This tool is designed to extract mailbox items from orphaned or inaccessible OST files. A large OST file can lead to performance issues and result in Outlook not syncing with the Exchange Server, disrupting your workflow. To resolve this, you can reduce the Outlook data file (OST) size. This can help optimize Outlook’s performance and fix the synchronization issues. As you can see, there are some common themes that can cause synchronization to stop working correctly.

Persevering with these troubleshooting steps will help identify and rectify many common Microsoft 365 synchronization problems. Let’s now look at how to force manual synchronizations. If I put my laptop on airplane mode and remove my wired connection, the problem stops happening. This is what leads me to believe that the issue is sync-related.

There could be many more solutions to this Outlook problem because the causes are diverse. However, this article will go over the simplest solutions to the Outlook crashing problem. Any previously stated causes could be held responsible for the Outlook closes or crashes issue.

2 answersOpen Outlook and click on the “File” tab in the top left corner.Click on “Account Settings” and then select “Manage Profiles”.Click on “Show Profile” Select the profile you want to delete and click on the “Remove” button.Confirm that you want to delete the profile by clicking on Yes.Feb 21, 2024