Unable to login to Office 365 apps locally Software
The following table lists known error codes for the “Sorry, but we’re having trouble signing you in” error message. The table also contains information about how to troubleshoot the issue. Last but far from least, there’s the Microsoft Support and Recovery Assistant for Office 365.
“Sorry, but we’re having trouble signing you in” when a user signs in to Microsoft 365, Azure, or Intune
Because this tool is very thorough expect it to take minutes to run, sometimes even longer. Very often when we get a call that someone didn’t receive an email it’s actually because Outlook is offline and requesting a password. But the password request is so subtle that they never noticed.
Advanced Troubleshooting Techniques
How to clear Office 365 login cache?
We have our subscription through Rackspace and I’ll see if they can help later this afternoon as that is who MS referred me to when I sought support help from them. It would be nice to know where that password is being cached, then I might be able to delete it. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Microsoft 365: Sign in Error 1001
@scott-sa-spiceworks okay, I “edited” the passwords for Office to my current one in that credential box but it did not help. This issue occurs if user authentication is interrupted after a Microsoft Entra authentication system error state is detected. The tool will ask you to enter the email address or mobile phone number you’re trying to sign in with and check the details you provide. If we detect a problem with your account, we’ll tell you what you need to do to solve the problem. If we don’t detect any problem, we’ll guide you through how you can help yourself.
One thought on “Troubleshoot 365 logon issues”
While we can’t yet eliminate passwords, we can move toward this ultimate goal and do so while enhancing security. The tool resolves a range of problems which are listed below. When you launch the tool you’ll be asked to pick the issue that applies most closely to what you are experiencing.
- I think I’m going to try what I mentioned in my last post and see what happens.
- I then saw in credential manager where the password reverted back to the previous one, corrected again and repeated but this time with Excel to see if same thing happened.
- Once you are in the microsoft folder, delete the OneAuth and IdentityCache folders.
- It works well for Outlook unless the user has a gigantic mailbox and then it just takes a while for it all to sync up.
- But the password request is so subtle that they never noticed.
- By maintaining a secure and updated digital environment and educating your team on best practices, you can minimise disruptions and ensure a smooth, productive experience with Microsoft 365.
Microsoft designed this tool to eliminate calls into its support center and it does a great job at it. It will analyze every function of your Office 365 environment and make the necessary changes to get things working again. There’s quick repair, which I’ve never had success with and Guide to fixing Outlook issues Online Repair, which I’ve always had success with.
Repair Office
In “settings” under Shared experiences it tells me I have a problem and has a “Fix now” button, I click that and an Office 365 login prompt comes up. I put in my user name and 3 maybe 4 other pop-ups briefly appear but it does not log me in. It’s possible that login prompts are an indication of corruption in the application. Gone are the days where this is an hours-long process.