Get help with Outlook com
For more information, go to Add or remove an email alias in Outlook.com. If you can’t choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email.
Maybe you’ve added a new program to your computer that doesn’t get along with Outlook, or your system has a virus. Regardless of the specific cause, there are several key troubleshooting fixes to try that might help. If you try to delete or move a large number of messages at once, Outlook can appear to freeze, but really, it’s working behind the scenes. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck.
Outlook 2016 freezes when you try to preview an Excel file that’s attached to an email. We’re investigating the issue and will update this page when a fix is available. This issue affects all Outlook versions on Windows 7, Windows 8, Windows 10.
If you don’t choose an option on that dialog box, Outlook won’t let you do anything else. Pressing Alt+Tab will help you switch from window to window and help you see https://fixoutlookhelp.wordpress.com/2025/10/29/repair-outlook-ost-and-pst-files-2025-guide/ what dialog boxes might be stopping Outlook from responding. He is an expert Email Forensic, Cloud Computing, and a passionate nerd with over 10 years of experience in technical content writing. He writes about Cloud Migration, Database Recovery, Email Backup, Windows, Mac, and Tech. If you can’t choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again.
Use the People page to find, view, create, and edit contacts and contact lists. To learn more about managing contacts in Outlook.com, go to Create, view, and edit contacts and contact lists in Outlook.com. When you select a specific day in the calendar, any appointment or event scheduled for that day is listed in this area.
Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc. If possible, I would like to make an existing @outlook.com alias into its own primary account. Shows contacts or contact lists depending on what you selected in the left pane.
This is a lightweight app designed to handle multiple accounts and fairly moderate email use. Currently, you can’t use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you’ve reconnected your Outlook.com account to Outlook. We’re working to make it possible to edit shared calendars in Outlook 2016 for Windows. If you typically use an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address is the primary alias. Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account.
However, if you want to change your password with your email provider, you’ll need to visit their website or help desk, or contact your email administrator. For example, if you have a Yahoo! account, you first have to change your password at Yahoo.com. Once you’ve changed your password with your email provider, you can update the password in Outlook. See Change or update your email password for more information. Add a contact to your Favorites by selecting a contact in the list, and then selecting Add to favorites. When you add someone as a favorite in People, they’ll also show up under Favorites in Mail, and the other way around, provided that the contact has an email address.
The navigation pane is the leftmost pane in Outlook where you’ll find your folder list and the icons to move between Mail, Calendar, People, and Tasks. Running the /resetnavpane command removes all customizations to the navigation pane. You can determine if it’s corrupted by creating a new profile and changing which profile is used when Outlook starts. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the source of the problem.
Those who do not install Outlook desktop can use Outlook features by creating a free account on Outlook.com. See and manage the tasks in the selected list from this window. Right-click a task for a list of options, or select a task to see and manage its details. Add a contact to your Favorites by selecting a contact in the list, and then selecting Add to favorites. When you add someone as a favorite in People, they’ll also show up under Favorites in Mail, and the other way around, provided that the contact has an email address.
A corrupted profile, a damaged PST file, faulty add-ins, or improper Outlook startup settings often cause this issue. One of the first and most effective steps is to launch Outlook in Safe Mode. This mode turns off all add-ins and custom settings, helping you quickly identify if a third-party add-in is causing the startup problem. If you have reached here then we hope you got the solution as required to fix Outlook is having trouble starting.