8 Most Common Office 365 Problems and How to Fix Them

Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs. When we are working with third-party software we might encounter some problems – it’s obvious and normal. Office 365 is currently the most popular SaaS (Software-as-a-Service) platform for productivity but even with its scale some Office 365 issues might occur. Those mentioned in this article are only the tip of the iceberg and related to software itself. The serious problem occurs when we talk about any external threats like malware or ransomware that are not so easy to prevent and mitigate. Xopero ONE Backup and Recovery for Microsoft 365 ensures you with data protection, security, and business continuity.

Domain Verification Issues

In addition to the Office 365 problems explained in the blog post, you may encounter issues that cause data loss. OneDrive issues are a separate category of Fix Microsoft Outlook crashing issues problems with Microsoft 365. They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365. Below we provide a more detailed list of issues and corresponding solutions.

OneDrive

Therefore, you can locate the original files at their primary SharePoint site and restore them from there. Safari can cause Microsoft 365 issues due to the Intelligent Tracking Prevention (ITP) feature. To keep using Word without interruption, choose the option below to reactivate. Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.

How do I install the latest version of Office on more than five computers?

Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). If you have forgotten your password for the Office 365 account, try to recover or reset the password. If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period. The steps to access the repair tool vary depending on your operating system. If a Microsoft 365 application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem.

Upgrade to Office 2016

If your account is locked but you have not defined your recovery email address, try to fill out the Microsoft account recovery form. Last but certainly not least on our list is issues with Microsoft Outlook. Most of the business world lives and breathes by email so the inability to send or receive email messages can stop your day in its tracks. There are many possible causes to this issue; we will review the most common and how to resolve them. If using a mobile device such as a cell phone or tablet, close out of the application completely. This will refresh the library and if the file is on OneDrive it should now appear.

You forgot your password

You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft. Consider implementing a regular storage cleanup practice with Microsoft 365 recycle bin checks. Keep in mind that the files you delete can temporarily consume storage space. Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook. If the above steps have not resolved your issue, open Outlook in Safe Mode to see if the issue is resolved.

• When it’s a problem with an internet connection, check your wi-fi or ethernet connection, and contact the internet provided if required.
• You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business.
• The serious problem occurs when we talk about any external threats like malware or ransomware that are not so easy to prevent and mitigate.
• If you’re looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac.
• To resolve, first make sure you installed the latest Office update.

The important thing here to remember is that not all problems are caused by bugs or inappropriate coding on the vendor site. The more probable option is that the Office 365 issue occurs, and can be fixed on the client-side. If you or your users find Office is taking a very long time to install, try installing using an offline installation. See Use the Office 2016 offline installer and select the Office for business tab. These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience.

If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings. If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation. Derek has a passion for working with people and helping them solve problems. With 15+ years of customer service experience and troubleshooting iOS, Mac, and Windows PC. He maintains procedures and provides technical support to entire organizations. You can navigate to Sign in – Microsoft OneDrive (live.com) and sign in with your Microsoft account to check OneDrive online.

Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center. There you can see possible Office 365 issues, and advice on how you can resolve them. If you try to enter the wrong password too many times, and you didn’t set up a recovery email you can lock access to your account.

You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. If you’re not sure what plan you have, follow the steps in What Office 365 for business subscription do I have? Admins should also see the Office for business tab for more general Office installation issues. To install or check for updates on your Mac, see Check for Office for Mac updates automatically.