Microsoft 365 troubleshooters

Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs. When we are working with third-party software we might encounter some problems – it’s obvious and normal. Office 365 is currently the most popular SaaS (Software-as-a-Service) platform for productivity but even with its scale some Office 365 issues might occur. Those mentioned in this article are only the tip of the iceberg and related to software itself. The serious problem occurs when we talk about any external threats like malware or ransomware that are not so easy to prevent and mitigate. Xopero ONE Backup and Recovery for Microsoft 365 ensures you with data protection, security, and business continuity.

Microsoft Support

In addition to the Office 365 problems explained in the blog post, you may encounter issues that cause data loss. OneDrive issues are a separate category of How to fix Office 365 login errors problems with Microsoft 365. They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365. Below we provide a more detailed list of issues and corresponding solutions.

End users

If you can’t find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed. If you’re still having trouble installing Office, see Contact Office Support. To check what the latest update is, see Update history for Office for Mac.

Upgrade or switch Office 365 plans

So what are the usual Office 365 problems and how can a business or user solve them? If none of the above resolve the problem, there are a few other troubleshooting tactics you can try. Check to make sure you’re connected to the internet, and that your computers date, time, and time zone are accurate.

You’re a student or teacher and don’t see an option to install Office

If your account is locked but you have not defined your recovery email address, try to fill out the Microsoft account recovery form. Last but certainly not least on our list is issues with Microsoft Outlook. Most of the business world lives and breathes by email so the inability to send or receive email messages can stop your day in its tracks. There are many possible causes to this issue; we will review the most common and how to resolve them. If using a mobile device such as a cell phone or tablet, close out of the application completely. This will refresh the library and if the file is on OneDrive it should now appear.

You forgot your password

Some of them allow users to get updates before the main release while others provide updates at a later time. The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration. Check the version of Microsoft Office installed on your computer and your subscription name and expiry date. Office 365 applications installed on a computer must connect to Microsoft servers over the internet at least once every 30 days for the license to be checked and validated. If you don’t connect the installed Office 365 applications to Microsoft servers for more than 30 days in a row, these applications are deactivated. Once a connection is established to Microsoft licensing servers, the license is renewed.

• Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.
• If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin.
• If a troubleshooter is available for your issue, select Start to run that troubleshooter.
• If you see “Working Offline” or “Trying to Connect”, Outlook cannot reach the email server.
• Follow the directions at Help with the Microsoft account recovery form in order to complete this process.

You may need to remove old Microsoft Office licenses from your computer and install a new one. The links below are specific to admins looking for troubleshooting help with these Office 365 services. For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. Learn how in “Account Notice” appears in Office after switching Office 365 plans.

At Abacus, we’ll help equip your enterprise with the most efficient tools and software so you can smoothly run your business. Office 365 allows collaboration across team members by easily setting up access permissions. When this problem occurs, it usually means that you don’t have permission to open and edit the file. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut. In this case, consider using safe mode, which is useful for Office 365 troubleshooting.

Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center. There you can see possible Office 365 issues, and advice on how you can resolve them. If you try to enter the wrong password too many times, and you didn’t set up a recovery email you can lock access to your account.

Try signing in with all of your personal email addresses in case you purchased Office with a different email address in your past life. If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in. If you are having trouble logging in, first check the number lock and caps lock keys on your keyboard. If you are 100% certain you are entering the login information correctly and you still can not log in, there are ways to regain access to your account by resetting your password. Find help, training, and technical support for users of Office products on support.office.com.