Office 365 Troubleshooting Issues: Common Problems and How to Solve Them

Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. Microsoft Office 365 may also be using OneDrive as the default file save location. OneDrive is not available for University of Minnesota accounts. It is possible that your Microsoft Office 365 license isn’t activated.

Additional help or contact us

For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. When you install Office 365, all the applications that came with your particular Office product is installed at the same time. You can’t custom select which Office applications you want to install or not install, nor you can’t delete individual applications after your installation is complete. However, you can delete shortcuts to applications you don’t plan to use.

You can’t find the Office applications after installing Office

You’ll see the “Uninstall or change a program” window where you have to access the list of applications, find the Office 365 program, and initiate online repair. Microsoft Office 365 is one of the essential programs that ensure productivity and collaboration across teams in an organization. Its suite of useful applications and cloud-based services provides an all-in-one tool that streamlines communication and processes in a business. However, it’s not uncommon to encounter issues that can interfere with the team’s work.

• After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution.
• However, sometimes employees may not have the required permissions to open and edit an item.
• Find solutions to common problems or get help from a support agent.
• If this still does not work, ensure that you are connected to the internet by loading any webpage.
• If you’re not sure what plan you have, follow the steps in What Office 365 for business subscription do I have?
• To uninstall the 32-bit version use this troubleshooter to uninstall Office.

Admins and IT Professionals

Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements. If your computer can’t install the full desktop version of Office because your computer doesn’t meet the system requirements, you can try using Office Online in your computer’s browser.

Office 365 Service Health

If you encounter an issue in Office 365 that can only be fixed by the vendor, Microsoft usually releases an update to resolve any known issues as soon as possible. This could happen because of a Outlook stuck on loading fix delay between your initial sign in and Office 365 for business setting up your environment. To uninstall the 32-bit version use this troubleshooter to uninstall Office. If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn’t help, use the uninstall troubleshooter to uninstall Office completely.

As the name of this tool suggests, Remote Connectivity Analyzer can identify Office 365 issues with connectivity. From Outlook desynchronisation to problems with OneDrive connection. The tool can help you detect issues by running tests for many features. When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently.

Try signing in with all of your personal email addresses in case you purchased Office with a different email address in your past life. If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in. Open the required file, hit Share and then check the list of users that you can give the rights to edit a file. You can set access permissions for the entire organization or invite only the users you specify. These add-ins can cause issues such as app crashes or significant performance degradation.

Most of the business world lives and breathes by email so the inability to send or receive email messages can stop your day in its tracks. There are many possible causes to this issue; we will review the most common and how to resolve them. Sometimes this will not always happen automatically, and the document may not update, or it may not appear at all. You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft.