Office 365 Troubleshooting Issues: Common Problems and How to Solve Them

Type Outlook.exe /safe, and click OK.  If it is not, you may need to reinstall the Office suite completely. To do this simply uninstall the office program from your computer from the “Add/Remove Programs” section of your Control Panel and reinstall the suite from portal.office.com. To repair your email account, navigate to File, Account Settings, Account Settings. In the Email tab, click on your account and choose repair if the option is available.

Microsoft Support

You should ask Visit FixTechGuide for solutions him to provide you with credentials that will enable you to sign in. In this article I will walk you through some of the most common Office 365 issues, and how you can fix them. Issues can also arise from incorrect account permissions, which can affect access to various Office 365 features. Set your business up for success with a trusted provider for management tools and systems like Office 365.

Microsoft 365 Issues Related to Updates

Therefore, you can locate the original files at their primary SharePoint site and restore them from there. Safari can cause Microsoft 365 issues due to the Intelligent Tracking Prevention (ITP) feature. To keep using Word without interruption, choose the option below to reactivate. Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.

Issues after installing Office

Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 again. You may encounter issues when using any application, and Office 365 is no exception. Not all issues are caused by bugs left unpatched by the software vendor or by third-party applications like the recent Crowdstrike incident that caused a global O365 outage. Many issues that you may face day-to-day can be fixed on the client side.

Upgrade to Office 2016

NAKIVO Backup & Replication is a universal data protection solution that can protect not only Office 365 but also virtual, physical, and cloud environments. Download the software and configure data backup in your environment. Office 365 troubleshooting is an important aspect of building a secure and reliable IT environment.

You forgot your password

You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft. Consider implementing a regular storage cleanup practice with Microsoft 365 recycle bin checks. Keep in mind that the files you delete can temporarily consume storage space. Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook. If the above steps have not resolved your issue, open Outlook in Safe Mode to see if the issue is resolved.

• Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.
• Sometimes this will not always happen automatically, and the document may not update, or it may not appear at all.
• If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin.
• For example, items that you delete from SharePoint or Microsoft Teams are retained in the recycle bin for a certain period before permanent deletion.
• If a troubleshooter is available for your issue, select Start to run that troubleshooter.
• However, you can delete shortcuts to applications you don’t plan to use.
• If you see “Working Offline” or “Trying to Connect”, Outlook cannot reach the email server.
• The first step is to ensure you are signing in with the correct account.
• Follow the directions at Help with the Microsoft account recovery form in order to complete this process.
• This tool is a standalone application, you can install on your computer.

Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems.

If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings. If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation. Derek has a passion for working with people and helping them solve problems. With 15+ years of customer service experience and troubleshooting iOS, Mac, and Windows PC. He maintains procedures and provides technical support to entire organizations. You can navigate to Sign in – Microsoft OneDrive (live.com) and sign in with your Microsoft account to check OneDrive online.

Troubleshoot help for Outlook, Skype for Business, OneDrive for Business, or SharePoint

The Office 365 repair tool can help you fix the majority of Office 365 problems for installed Office 365 applications (not applicable if you use online apps only). You can try to repair Office by using the appropriate built-in tool. The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365. Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here). If multiple versions of Microsoft Office are installed, Office 365 activation issues may occur.

Try signing in with all of your personal email addresses in case you purchased Office with a different email address in your past life. If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in. If you are having trouble logging in, first check the number lock and caps lock keys on your keyboard. If you are 100% certain you are entering the login information correctly and you still can not log in, there are ways to regain access to your account by resetting your password. Find help, training, and technical support for users of Office products on support.office.com.