Outlook crash or stop responding when used with Microsoft 365 Exchange Microsoft Learn

Until a permanent solution is found, they’ve released a temporary workaround to address the problem. Since the issue is related to the Forms Library, Microsoft has suggested that affected users create a new FORMS2 folder. But before doing so, open Task Manager, right-click Outlook and any other Office applications running in the background and select “End Task.” Once the repair process is complete, restart your device and check if the issue is resolved. This should resolve the issue of ‘Outlook keeps crashing’.

In this case, you can temporarily disable the antivirus or the security app. If this fixes the issue, you can add Outlook and its related processes as an exception Office 365 login issues in the security app. Hopefully, now you understand why Outlook keeps crashing and how to fix it. We have mentioned all manual troubleshooting solutions that you can try one by one.

Method 11: Create a New Outlook Profile

Though there could be numerous reasons why Outlook crashes or crashes on your PC, you will go over a few problems in this article and show you how to fix each one. The free manual solutions to fix Microsoft Outlook keeps shutting down ends here. You can download the software on Windows Desktop or Laptop.

If Outlook doesn\’t crash, it means one or more add-ins were responsible for the issue. To find which add-in is causing the issue, enable each add-in and observe Outlook. If it crashes after enabling an add-in, uninstall that add-in. KB , the latest security update for Office 2016, has sparked frustration among Windows users as it introduces a host of unexpected issues. Microsoft rolled out this patch on Patch Tuesday alongside updates for Windows 10 and 11, yet while…

Fix 5: Create a New Outlook Profile

• However, rebuilding the data file can resolve corruption issues.
• Most businesses and organizations rely on Outlook for daily communication and scheduling.
• Strangely enough, many users started facing the same issue after downloading the version 2504 update, which was released for Outlook for Microsoft 365 at the beginning of June.
• It also gives you the option to upload your results to Microsoft so that a support engineer can review them.
• Therefore, to help you out with this issue, here is a comprehensive guide with some effective troubleshooting solutions.

If not, you can try reinstalling Office 365 or repairing it. The Outlook PST file is a centralized storage location for your digital files. When it becomes corrupted or damaged, you risk losing data in Outlook.

Drawbacks of the Manual Method

If you receive a prompt indicating that the FORMS2 folder already exists, replace the old FORMS2 folder with the new one. Check if the problems causing ‘my Outlook keeps shutting down’ persist. If Outlook does not crash, this indicates that one or more Add-ins are to blame for the Outlook 365 crash. If this does not resolve the Outlook 365 crash issue, proceed to the next solution.

Steps to Fix Microsoft Outlook Crashes When Opening Due to PST Corruption

One common issue with Outlook is that it occasionally closes unexpectedly. Repairing the Outlook application should fix the Outlook is crashing issue. If not, you can try resetting the application by clicking the Reset button on the same window. With the release of the new Outlook app, Microsoft has begun to shift its focus away from the classic Outlook. The classic Outlook will most likely stop crashing once you have created the FORMS2 folder.

Investigate possible issues caused by add-ins

One of the best methods to fix it is to use Wondershare’s Repairit for Email tool. Let us know how it will assist you in repairing your files. To sum up, the blog elaborated on all the major reasons for Microsoft Outlook keeps crashing problem. Furthermore, we learned six manual solutions to fix this issue.

Additional resources

However, some might be incompatible with your Outlook version and thus, cause conflicts leading to crashes. Therefore, you can try disabling unnecessary add-ins to stabilize Outlook and its workflow. For that, we first need to find out which is the faulty add-in by running Outlook in Safe mode.

Somebody somewhere else figured out that disabling Weather on the Calendar in the Calendar options also stopped this crash. Next, open the Run dialog box, type %localappdata%\Microsoft, and press Enter. Right-click on an empty space, hover over “New” and select “Folder.” Name the folder FORMS2.