Outlook Crashing While Opening or Creating an Email? Here’s a Fix

Run the classic Outlook advanced diagnostic troubleshooter if you’ve tried all of the preceding steps and Outlook is still crashing or hanging. This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a support engineer can review them. Some software or apps, such as antivirus or anti-malware, may conflict with Outlook 365, leading to crashes.

Or, if the problem is itself due to oversized PST getting corrupt, you need to recover PST data as soon as possible. After that, Outlook will check for and install any available updates. Once Microsoft Office troubleshooting tips the Outlook update process is complete, reopen the Outlook application.

Method 4: Use the Microsoft Get Help App

However, before that, you must figure out the real cause of the issue. Later, go for the best solution that suits the cause of the Outlook issue. Additionally, if the issue causes PST file corruption, use the suggested software for better results.

You need to repeat this process until you identify the add-in that causes Outlook to crash. Once you find it, remove it from Outlook by selecting it and then clicking the “Remove” button. After the restart, try opening Outlook again to see if the Outlook keeps shutting down issue is resolved. You can follow some troubleshooting steps to fix this Outlook crash.

Restart Your System and Outlook

• Hopefully, one of these solutions worked for you, and Outlook is now stable and operating normally.
• ’ So, it is possible that your PST file will get corrupted and you can lose all important data.
• Microsoft has once again acknowledged the issue, but this time they have also explained the reason behind the crash.
• We have mentioned all manual troubleshooting solutions that you can try one by one.
• Inconsistent or poor connectivity can cause Outlook to fail to respond.
• Running the latest version of Outlook ensures you have the most recent fixes and updates.

It will resolve the Microsoft Outlook crashing issue to some extent. Outlook 2016 freezes when accessing calendar.This happen right after Microsoft Office security patches installed. To narrow it down, enable each add-in one by one, restarting Outlook after enabling each add-in.

Method 6: Disable Hardware Acceleration

Most businesses and organizations rely on Outlook for daily communication and scheduling. This issue can disrupt your workflow and lead to data loss if not addressed promptly. Therefore, to help you out with this issue, here is a comprehensive guide with some effective troubleshooting solutions. However, often these situations lead to PST file corruption. For that, we have suggested a reliable PST Recovery Tool. At the time of writing, Microsoft is still investigating the issue.

Outlook Keeps Crashing After Opening – Resolved

If you are experiencing the Outlook 365 keeps crashing or stops responding issue on Windows 10 and 11, you can follow the methods mentioned above to resolve the issue. If the OST file is inconsistent or damaged, you can recreate the file after taking its backup. If any items are missing from the newly created file, then you can restore the mail items from the backup OST file with the help of Stellar Converter for OST. It is a reliable OST to PST converter software that can extract mailbox items from orphaned or inaccessible OST files and save them in PST. Several Outlook users have reported experiencing an issue where Outlook 365 crashes, freezes, or stops responding when they try to open the application or send an email. This issue may occur due to various hardware or software-related issues.

If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 before contacting the Microsoft Community for further help. Additionally, you can try the free trial tool to learn all about its functionalities and workings as well. Nevertheless, you cannot save the recovered data when using the demo tool. Test if Outlook is functioning correctly after disabling the add-ins. Let us try another solution to get this issue fixed soon. The simplest solution often resolves many software-related issues.

Method 10: Repair Microsoft 365 Application

Strangely enough, many users started facing the same issue after downloading the version 2504 update, which was released for Outlook for Microsoft 365 at the beginning of June. Microsoft has once again acknowledged the issue, but this time they have also explained the reason behind the crash. We often install Add-ins in Outlook to enhance Outlook’s functionality.

This step will show you how disabling the add-ins can help. Sometimes a program running in the system’s background interferes with Outlook, causing it to crash. Generally, many programs and applications run simultaneously or in the background which can cause interruptions. Therefore, first, restart your system, and second, check the internet connection. Follow the given ways along with their steps to fix the error and access your files.