Top Common Outlook Problems and How to Fix Them

If you are unable to connect or are prompted for your password repeatedly attempt the following options. After finishing one step, if it does not resolve the issue move on to the next. If you are having issues sending email, this might be due to validation issues with your Microsoft Account. Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account. None of the events or information was lost in the move to the new calendar. The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app.

This issue has been fixed for Outlook.com country domains. If you used the workaround below you can now switch from using an Outlook.com alias to your country’s domain. The root cause has been isolated to a bug introduced in build 8962, which was partially reverted, and further mitigation efforts are ongoing.

Most Common Outlook Problems and How to Resolve Them

We will ensure that all information is retained and only contacts with matching information in all fields will be cleaned up. To check if you have received the fix, review your contact list to confirm duplicates have been removed. To help you get rid of these duplicates, we have released a fix which will automatically clean up your contact list.

Inbox empty or not loading [WORKAROUND]

This fix will clean up duplicate contacts for end users starting August 9, 2023. Rollout of the fix to all users will take few weeks, so, some users may see the fix applied by Outlook not syncing emails the end of September. Add an Outlook.com alias to your account and send email to Gmail users using that alias. For more information, go to Add or remove an email alias in Outlook.com.

• Most of these crashes come down to one thing – problematic data files.
• Once this step is complete, the user will land in their Outlook inbox and be able to use all Outlook functionality with this new email address.
• Users often turn to Microsoft’s ScanPST tool, but it struggles with large files and doesn’t always finish the job.
• In many organizations, Outlook is one of the most common and core programs that are used from day to day.
• The team is sweeping all remaining capacity to identify and address residual issues.
• Fortunately, with the right Outlook troubleshooting strategies, many of the most common Outlook problems are quite straightforward to troubleshoot.
• If Outlook Desktop fails to connect, try these steps before escalating the issue to the ET&S Help Desk.
• TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth.

Further Readings

When users select the Manage Microsoft Storage quota link at the bottom corner in Outlook.com, they are taken to a blank Settings page. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally. If you can’t open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. In this article, we’ve mentioned several ways to optimize your Outlook inbox with Clean Email, such as using Cleaning Suggestions, Auto Clean rules, and Smart Folders. We go above and beyond the average software reseller because we built our business on trust.

Unable to create a new email address (alias) in Outlook.com [WORKAROUND]

No matter how well written add-ins are (and even Outlook itself), there will always be the occasional Outlook problem that doesn’t seem to go away or may not be related to add-ins at all. You can read how to fix your Outlook problem on the internet, but sometimes the suggestions don’t work for your specific case. So, we have produced this list of general things to try to resolve your problem in Outlook. Read on to find out how to fix common Outlook problems below. If you can’t choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen.

If you’re having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal.

What to Do When You’re Not Receiving Emails in Outlook

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Uninstall and reinstall the new Outlook for Windows

Message 2 – The file you’re attaching is bigger than the server allows. The maximum number of distribution group members is 100,000 members, and the recipient rate limit is 10,000 recipients per day. Step 2 – Follow these instructions to install your Office application. Step 1 – Follow these instructions to uninstall your Office applications. We love reading your suggestions on new features and feedback about how you use our products!