Unable to sign in to Office 365 even with correct password
It can vary from 1 to 30 minutes, depending on the number of failed attempts you have performed. Once the waiting period is over, try logging in again with the right credentials. Tread carefully here, since this changes how all Office apps handle sign-ins. We usually suggest Online Repair if you’re seeing sign-in issues in more than one Office app like Outlook and Word. First, double-check that you’re using the right Microsoft 365 account. Lots of people have more than one—maybe a personal Microsoft account plus a work or school one.
- Make sure to update them to the latest version and try again to fix Microsoft 365 login issues.
- Always ensure the method you choose is secure and accessible to you.
- I am in my first IT role here at small company who uses the Office 365 suite.
- I set our domain controllers as preferred domain controllers so that this wouldn’t happen again if we were ever in a situation like that again.
- To reset your password, you can use various verification methods depending on the options available with your account.
- The tool gives you results and fixes what it can automatically.
Verify Microsoft 365 Account Credentials

You can feel free to contact our experts, as they are available 24X7 for solving your issues. Alternatively, you can use the browser’s incognito mode or private mode to check if the issue persists. If you’re copying and pasting your password, watch out for extra spaces sneaking in. Find solutions to common problems or get help from a support agent.
Users unable to reset their O365 passwords through the O365 portal.
If this is a personal account, you can contact Microsoft support for further help. A recovery email allows you to receive security codes during password resets. It verifies your identity and ensures only you can recover the account. Set up a personal or alternate email in your account’s security settings to enable seamless recovery when needed.
Microsoft 365 Login Issues – A Quick Troubleshooting Guide

To do so, you need to have the app set up and linked to your account. Resolve Outlook data file errors This ensures a secure and seamless way to regain access to your account without needing to rely on other recovery methods. If you encounter any issues, you can also contact Microsoft support.
Why is Outlook 365 not accepting my password?
Updating your security settings after resetting your password adds an extra layer of protection against unauthorized access. Review and update your recovery methods, such as your backup email and phone number, to ensure they are current and reliable. If not already enabled, activate multi-factor authentication (MFA), which requires a second verification step like a text code or app approval during login. Regularly reviewing your account activity and adjusting security settings helps keep your account secure in the long run. Yes, you can reset your password using the Microsoft Authenticator app if your organization has enabled this feature.
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For easier management, consider using a password manager to securely store and sync your credentials across devices. Resetting your password can affect your connected Office apps. Once your password is changed, apps like Outlook, Teams, or OneDrive may prompt you to sign in again with the new password. This ensures your account remains secure and continues syncing properly. If you’re using multiple devices, you’ll need to update the password on each one to avoid access issues. Yes, resetting your password immediately secures your account if you suspect unauthorized access.
Would a compromised Microsoft 365 account impact password reset?
If self-service password reset is enabled for your account, use the “Can’t access your account?” link on the Microsoft sign-in page. Verify your identity through email, text, or authenticator app validation. This process ensures only you can access your account securely. If recovery fails, double-check your entered details and retry. Ensure you use your correct email and up-to-date recovery methods. They can reset your password directly or provide further troubleshooting resources.
This wipes out old or conflicting login info that might be blocking you. Uninstalled and reinstalled O365 and have run Microsoft Office repair. Run it, follow the instructions, and let it scan for issues with cached tokens, registry settings, or system policies.
