5 Common Microsoft Office 365 Issues and How To Resolve Them

They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365. Below we provide a more detailed list of issues and corresponding solutions. File and storage issues with Microsoft Office 365 are more serious than other issues. They are not merely inconvenient and slow down work but can also lead to critical data loss.

Services

If you’re looking for steps describing how to install Office on a Mac, see Install Office on your PC or Mac. Office recognizes what operating system you’re using so make sure you’re on your Mac when you click Install to begin the install procedure. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. When you install Office for Mac, the app icons aren’t automatically added to the dock.

• If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support.
• You then deploy Office by using the software deployment method you typically use.
• Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs.
• Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network.

View status of your services

In most cases you can do basic editing on most of these devices, however if you have a qualifying Office 365 subscription, you get access to the apps’ extra features. If you discover you can’t make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office 365 subscription. To troubleshoot Mac activation issues, see the “Activation” tab on What to try if you can’t install or activate Office for Mac. If there’s a Learn More link on the error message, select that. If there’s no link, let us know what error you got and where you were in the install process when you received it.

Office on a mobile device

Its filename is SetupProd_Offscrub.exe, so I’ve gotten in the habit of calling it “OffScrub” myself. So you’ve decided to purchase and equip your business with the Office 365 login issues Office 365 program, but you encountered an error message in the middle of the installation. Most of the time, you may see an alert that says “It looks like you’re on slow connection” or you notice that the installation client suddenly hangs and closes. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application.

How do I download and install or reinstall Office?

Office’s Online Repair option works and goes through exactly the same steps as Quick Repair, so I won’t walk through all those screen shots again. This time, after you right-click your Office version in Programs and Features and select Change from the pop-up menu, select the Online Repair option instead and then click Repair. If you have any Office applications open, you’ll be asked to close them before the repairs can complete. This provoked the request shown in Figure 4 (where, of course, I clicked Continue to close Outlook so repairs could work through to completion). Once you’ve clicked Change, you may see a User Account Control window asking for permission to run the repair program.

You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut. In this case, consider using safe mode, which is useful for Office 365 troubleshooting. Installing Office 365 updates can fail for different reasons, and some of them are listed below. If you have forgotten your password for the Office 365 account, try to recover or reset the password.