Compare Microsoft 365 Support Options
Check out all of our small business content on Small business help & learning. Microsoft Create has professionally designed, fully customizable templates to help you get things done. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy . See the table below for the type of support you can get depending on your product.
With expert guidance on best practices and recommendations, organizations can confidently configure and manage Office 365 implementation to suit their specific needs. These services collaborate with IT teams to provide targeted training and support, addressing any issues or challenges that may arise. Whether you’re a startup, a small business, or a large enterprise, Microsoft 365 services are designed with your goals in mind. Formerly known as Office 365, the comprehensive subscription tool is utilized by more than 300 million customers worldwide.
Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. Find and edit files, scan documents, and create content on the go with access to Copilot Chat, productivity apps, and more — all in one place. Find the solutions, scenarios, and resources you need to get started with Microsoft 365 for your business or organization. Microsoft 365 includes services such as Teams and SharePoint, and Microsoft 365 Apps such as Outlook, Word, Excel, and PowerPoint.
Initial response time is based on the severity levels described in Technical support case handling. 21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according to severity levels. 21Vianet also expect customer to collaborate at reasonable level accordingly.
Microsoft Create has professionally designed, fully customizable templates to help you get things done. Find documentation and resources for end users, educators, and developers, and find community resources for technical microsoft 365 support services audiences.
By understanding the need for Microsoft 365 services, how they function, and the impact of lacking them, businesses can make informed decisions. You can sign up for a subscription plan, set up users and permissions through the admin center, and start using the suite of applications and services right away. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft Teams Phone System offers a cloud-based, cost-effective, and feature-rich alternative that integrates seamlessly with Microsoft 365, streamlining communication and collaboration. Additionally, Microsoft 365 services identify gaps, assess risks, and offer actionable steps for continuous improvement, enabling informed decision-making. Businesses also enjoy the flexibility to choose a support level that aligns with their needs and budget.
If your country/region isn’t listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.
Prolonged downtime and technical issues lead to decreased productivity, as employees struggle to access essential tools and data efficiently. Additionally, missing critical updates exposes the company to potential security risks, increasing the vulnerability of its data and systems. The IT team’s efforts to manage everything independently divert their focus from strategic initiatives to constantly addressing Microsoft 365 issues, resulting in inefficient use of resources.
Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. Explore learning tools to collaborate on projects together and independently, all in one place.
These add-ins can cause issues such as app crashes or significant performance degradation. Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook. After looking deeper into my problem with my RDS servers, the only solution I found is to run the script of @spiceuser-lijul into a GPO at each user logon.
You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft. Consider implementing a regular storage cleanup practice with Microsoft 365 recycle bin checks. Keep in mind that the files you delete can temporarily consume storage space. You may encounter issues when using any application, and Office 365 is no exception. Not all issues are caused by bugs left unpatched by the software vendor or by third-party applications like the recent Crowdstrike incident that caused a global O365 outage.